Changes In Outsourcing: Higher Visibility, Shorter Contracts

From: Global Services
By: Howard Baldwin, Contributing Web Editor

A new Gartner survey reveals a transition in the outsourcing market.

How is outsourcing changing among enterprises? In several surprising ways. A recent Gartner survey of 945 enterprises shows that current expectations are changing but that new best practices are slower in coming. In this Q&A, analysts Kurt Potter and Allie Young talk about new trends and a few surprises.

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