Kelly Tripp, project manager for DataServ, the leading hosted service provider of document management, workflow and outsourcing solutions, delivered a presentation at International Quality and Productivity Center's (IQPC) Shared Services Conference this past year to an elite group of Shared Services professionals.

Tripp's presentation topic was Increasing Customer Satisfaction in a Shared Service Organization Through a Performance-Oriented Culture.

"This conference was attended by a lively group of senior level managers who were very interested in measurement and metrics for shared services functions. With an engaged audience, my service oriented topic provoked some great questions and conversations on the value of service. So often, shared service departments are so focused only on cost reduction and transaction volume that they forget to deliver value through a genuine service approach. But based on the quality of the questions that were asked, I was pleased to see many of the attendees commit to reviewing their service measurement approach in addition to their usual quantitative departmental metrics." commented Tripp.

With a sharp focus on the accounts payable function, DataServ provides a variety of unique capabilities to companies as diverse as Emerson Corporation, Kellwood and Sony Pictures Entertainment, among others. In 2005 the company established a global presence with Emerson Network Power, a division of Emerson Corporation.

From: SandHill.com
By: Bill McNee, Saugatuck Technology

A new study reveals seven key trends as software-as-a-service evolves beyond its current focus on cost-effective software application delivery toward an integrated business service provisioning platform.

Get Ready for SaaS 2.0

Compiled by: Lauri Johnson

DataServ was featured in St. Louis Business Journal's May 2006 issue. The write-up highlighted our new Time and Expense Outsourcing service that has allowed Reuters to process their expense reports in 1/3 time as before this service offering.

DataServ Launches New Outsourcing Service

From: Industry Week

This literally is the first look at a new database that manufacturing managers and executives can put to work. IndustryWeek is starting with the basics - manufacturing production, manufacturing capacity utilization and manufacturing employment. IndustryWeek provides you with trendlines and real-word context in a quick-read format. During the coming weeks, IndustryWeek will be adding to the database, globalizing it and giving you tools to look at the data by regions of the world.

Economic Insight

From: CFO.com (CFO Magazine)
By: Don Durfee

In the decade-long marathon known as "finance transformation," CFOs have been chasing two goals. One is efficiency: the routine work of finance — from paying vendors to making reconciliations — should be done centrally and cheaply. The other is business analysis: the finance professionals who work in the business units ought to spend their time helping managers think about how to make money. When a company attains both goals, the results can be spectacular.

Striking a Balance

From: Business Finance Magazine

By: Eric Krell

Sarbanes-Oxley has dramatically changed the way external auditors, the audit committee and company management interact. CFOs can use the latest PCAOB guidance to ease tensions in these relationships.

The New Finance-Auditor Dynamic

St. Louis. MO - May 15, 2006 - DataServ, the leading hosted service provider of document management, workflow and outsourcing solutions, today announced that it has entered into a strategic alliance with Demand Solutions, Inc., a document printing firm. In this capacity, Demand Solutions has successfully serviced the printing needs for industry-leading companies.

Under the terms of the alliance, DataServ and Demand Solutions, Inc. will be able to refer each other's services to their respective customer bases, thus enhancing the overall service each is able to provide. DataServ and Demand Solutions, Inc. will collaborate to expand the service offerings DataServ currently provides their Accounts Payable clients by adding check printing capabilities onto their customized solutions.

"As a provider of secure check printing, identifying and securing strategic relationships with high quality companies such as DataServ enhances the overall value proposition we are able to deliver to our customers," said Tom Heimann, President of Demand Solutions, Inc. "By presenting our clients with best in class solutions from companies like DataServ, we not only expose them to the best resources for document management and workflow automation, but we help them build a competitive advantage as well."

"We are excited to enter into this alliance with Demand Solutions, Inc.," said Jeff Haller, managing partner of DataServ. "Their excellent reputation in the St. Louis area and their high level of service to their clients will benefit the clients we serve. This partnership with Demand Solutions will allow DataServ to expand the capabilities we provide our clients."

About Demand Solutions

Demand solutions, a provider of printed documents and labels, serves the industries of financial services, healthcare, distribution and manufacturing throughout the St. Louis metro area and Midwest. Demand Solutions has a strong focus on document security with over 200,000,000 checks produced annually for many leading Fortune 1000 clients. Other areas of strength include fulfillment and label production. For more information contact Tom Heimann at 636-530-7270.

From: CFO.com (CFO Magazine)
By: Elaine Appleton Grant

There are plenty of good reasons to develop a business-continuity plan, but is Sarbox one of them?

Flirting With Disaster Recovery